Policies
Terms & conditions
Effective date: 6 August 2026
These Terms and Conditions apply to the Cleantech Content website and to services supplied by Electric Car Home Ltd, trading as Cleantech Content.
Electric Car Home Ltd is registered in England and Wales under company number 12046339. Its registered office is Garswood, Warnford, Southampton, Hampshire, England, SO32 3LH.
Please read these Terms carefully. The documents forming an Engagement and their order of priority are set out in section 4.
1. Definitions
In these Terms:
Agreement means the documents governing an Engagement, in the order of priority stated in section 4.
Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Change Order means a document agreed or accepted in writing by both parties that identifies the affected Proposal, changed scope, fees, timetable and any contractual provision expressly varied.
Client, you or your means the business, organisation or individual acting in the course of business that purchases or enquires about our Services.
Cleantech Content, we, our or us means Electric Car Home Ltd, trading as Cleantech Content.
Client Materials means information, data, content, branding, software, credentials, specifications and other materials supplied by or on behalf of the Client.
Deliverables means the items we agree to create or supply under an accepted proposal, quotation, statement of work or other written agreement.
Engagement means a contract for Services formed under section 4.
Interactive Tool means a calculator, planner, checker, comparison tool, guided decision journey or related digital product or functionality.
Proposal means a proposal, quotation, statement of work, order form or other written document that describes an Engagement.
Services means the interactive tools, consultancy, research, written content, video scripting, maintenance, support and related services specified in an accepted Proposal.
UK Installer Suite means Cleantech Content’s productised collection of white-label tools for UK installers, together with any associated service or licence.
Website means the Cleantech Content website and any page or service operated by us under the Cleantech Content name.
Website User means every person who accesses or uses the Website or a publicly available Interactive Tool, whether acting as a consumer or for business purposes.
Written or in writing includes email and an electronic-signature system, but not an instant message or informal project message unless Cleantech Content expressly confirms in writing that it forms or varies an Agreement.
2. Who these Terms apply to
Our Services are supplied only to business clients. By accepting a Proposal, you confirm that you are acting for purposes relating to your trade, business, craft or profession and that you have authority to bind the relevant organisation.
We do not accept orders for Services from consumers under these Terms. Consumers may use publicly available parts of the Website and public Interactive Tools. Every Website User accepts sections 2, 3, 16, the Website-liability paragraphs in section 17, and sections 19 and 22 by accessing or using the Website, subject to any consumer right that cannot lawfully be waived. Separate end-user wording displayed with a public Interactive Tool may also apply.
3. Use of the Website
A Website User may use the Website and any publicly available Interactive Tool for lawful, personal or internal-business purposes and to learn about or enquire about our Services. This limited permission does not transfer any intellectual-property rights or permit resale, republication or commercial exploitation.
A Website User must not:
Use the Website unlawfully, fraudulently or in a way that may damage it or interfere with another user.
Attempt to gain unauthorised access to the Website, its systems or data.
Introduce malware, malicious code or automated traffic that unreasonably burdens the Website.
Copy, scrape, reverse engineer or commercially exploit Website content or functionality except where the law expressly permits it or we agree in writing.
Rely on general Website information as a substitute for professional legal, financial, engineering or other specialist advice.
We may change, suspend or withdraw any part of the Website without notice. We do not guarantee that the Website will always be available or error-free.
Public Interactive Tool outputs are indicative estimates or decision-support information, not quotations, guarantees, forecasts or professional advice. Users remain responsible for checking material assumptions and obtaining appropriate advice before acting. These limitations must also be brought to a user’s attention at or before the point at which a material output is shown; a footer link alone is not intended to replace tool-specific caveats.
4. How an Engagement is formed
An enquiry or discussion does not oblige either party to proceed.
An Engagement begins only when the Client accepts an identified version of a Proposal in writing and Cleantech Content confirms acceptance or commencement in writing. Payment of a deposit or invoice and informal instructions do not create a different Engagement or change the applicable Proposal.
The Agreement consists of the following documents, in descending order of priority:
A signed master services agreement or other signed contract that expressly governs the relevant Engagement.
A data-processing agreement, but only for data-protection matters.
The accepted Proposal and any Change Order, with a later Change Order taking priority only for the scope or provision it expressly changes.
These Terms in the version supplied or linked when the Proposal was accepted.
A purchase order or other Client document issued for administrative purposes does not amend the Agreement unless Cleantech Content expressly agrees in writing that specified terms in that document amend the Agreement.
5. Our Services
We may provide:
Bespoke interactive tools and calculators.
Productised or white-label tools, including the UK Installer Suite.
Research, methodology development and customer-journey design.
Specialist written content.
Video research and scripting.
Consultancy, maintenance, updates and support.
Other related Deliverables agreed in a Proposal.
The scope, assumptions, Deliverables, timetable, fees, responsibilities, testing, acceptance criteria, hosting, support and maintenance arrangements will be those stated in the relevant Proposal.
We will perform the Services with reasonable care and skill.
6. Interactive Tools and calculated outputs
Interactive Tools simplify information and provide estimates, comparisons, guidance or decision support using the inputs, assumptions, data sources and methodology configured for the relevant project.
Unless a Proposal expressly states otherwise:
Outputs are indicative estimates rather than quotations, guarantees, forecasts or professional advice.
Actual outcomes may differ because of user circumstances, behaviour, product performance, market conditions, tariffs, regulations, source-data changes and other factors outside our control.
Users and Clients should check important assumptions and obtain appropriate professional advice before making financial, technical, legal or purchasing decisions.
A tool is accurate only to the extent reasonably possible from its agreed methodology, source data and inputs at the time it is delivered or last updated.
Data updates, methodology changes, maintenance and ongoing support are not included unless stated in the Proposal.
We will explain material assumptions and limitations that form part of an agreed methodology. The Client is responsible for reviewing and approving the final methodology, outputs, caveats, product claims and customer journey before publication, except to the extent that the Proposal assigns a particular responsibility to us.
7. Client responsibilities
You agree to:
Provide complete, accurate and timely Client Materials, instructions, access and feedback.
Ensure that you have the rights and permissions needed for us to use the Client Materials.
Identify legal, regulatory, brand, technical and security requirements that apply specifically to your organisation, products or sector.
Review Deliverables carefully and provide consolidated feedback and approvals within the agreed timescale.
Verify product information, prices, tariffs, incentives, warranties, calculations, claims and other facts for which you are the authoritative source.
Use the Deliverables lawfully and in accordance with any agreed documentation, limitations or licence terms.
Maintain suitable backups of Client Materials and any Deliverables supplied to you.
Provide any privacy notice, consent wording, end-user terms, disclaimers or regulatory disclosures required for your use of an Interactive Tool, unless the Proposal expressly makes us responsible for them.
Keep account credentials and access details secure and notify us promptly of suspected unauthorised access.
We are not responsible for delay, additional cost or errors caused by incomplete, inaccurate or late Client Materials, instructions, access, feedback or approvals.
Client review or approval does not relieve us of responsibility for failing to exercise reasonable care and skill, for an error we introduce against the approved specification, or for complying with laws that apply directly to us. The Proposal should allocate responsibility for product and tariff data, claim substantiation, regulated-advice boundaries, accessibility requirements, consumer disclosures, sector-specific statements and final publication approval.
8. Timetables, feedback and changes
Any delivery date is an estimate unless the Proposal expressly makes it binding. Timetables depend on prompt access to the information, systems, people and approvals identified in the Proposal.
The Proposal may include a defined number of review rounds. Additional work may be chargeable if it results from:
A change in scope, requirements, methodology or approved direction.
New or corrected Client Materials supplied after work has begun.
Feedback supplied in separate or conflicting batches.
Additional integrations, user journeys, formats or Deliverables.
Changes in law, regulation, third-party systems or source data.
We will explain any material effect on fees or timing. Chargeable work outside the agreed scope will begin only after both parties approve a Change Order satisfying section 21.
Unless the Proposal states a different acceptance process, the Client has 10 Business Days after delivery of a Deliverable to approve it or give written details of a reproducible material failure to meet the agreed specification. We will use reasonable efforts to correct a valid non-conformity within the agreed scope. A Deliverable is accepted on written approval, production use, or expiry of that review period without a valid rejection. Minor defects that do not materially prevent the agreed use do not delay acceptance and will be corrected within a reasonable period. Acceptance does not waive a latent defect or our obligation to exercise reasonable care and skill.
If Client feedback, access or approval is delayed for more than 10 Business Days, we may pause the Engagement and re-baseline the timetable and reserved capacity after giving written notice.
9. Fees, expenses and payment
Fees and payment stages are set out in the relevant Proposal. Unless the Proposal says otherwise:
Fees are exclusive of VAT and any other applicable taxes.
Invoices are payable within 14 days of the invoice date.
Pre-approved third-party costs and reasonable expenses are payable by the Client.
We may invoice completed stages, work performed and committed third-party costs if an Engagement is paused or terminated.
A deposit is credited against the relevant fees. It is refundable only to the extent it exceeds the reasonable value of work performed, capacity specifically reserved and non-cancellable costs committed before cancellation, unless the Proposal states otherwise.
If an undisputed invoice is overdue, we may suspend work, hosting, licences, access or delivery after giving at least seven days’ written notice. We may act sooner where needed to address an immediate security or legal risk. Timetables may move accordingly, and recurring fees remain payable during a suspension caused by the Client. We will restore access within a reasonable period after cleared payment and remediation of the cause.
We may claim statutory interest, compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where it applies.
You must raise a genuine invoice query within seven days of the invoice date, explaining the disputed item and basis, and pay any undisputed amount by the due date. The parties will try promptly and in good faith to resolve the query. Subject to mandatory law, the Client may not set off another claim against fees properly due.
10. Third-party services and production partners
A project may rely on third-party platforms, hosting, software, APIs, datasets, fonts, libraries, integrations, production companies or other suppliers.
Unless the Proposal says otherwise:
Third-party services are subject to their own terms, privacy notices, availability and charges.
We are not responsible for a third party changing, withdrawing or interrupting its service.
We may recommend or coordinate with a supplier, but the Client contracts directly with that supplier where stated.
Video filming, editing and production are contracted directly with the chosen production provider unless our Proposal expressly includes them.
Changes required because of a third-party service require documented Client approval under the change-control process unless they were itemised in the Proposal.
We remain responsible for any subcontractor we appoint to perform our contractual obligations, subject to the limits and exclusions in these Terms.
The Proposal will identify material third-party costs and, where relevant, who contracts with and pays the supplier and who owns the account, licence, domain or credentials. Nothing in this section excludes our responsibility for negligent selection, configuration or integration where that work is within our agreed scope.
We will not submit confidential Client Materials or personal information to a public or consumer generative-AI service without the Client’s written approval. Any approved use must follow the Agreement, confidentiality duties and applicable data-protection terms, prohibit provider training where commercially available, and include human review of outputs. A provider processing personal information on the Client’s behalf must be authorised and governed as a subprocessor under the applicable data-processing agreement.
11. Intellectual property
Client Materials
The Client retains ownership of the Client Materials. You grant us a non-exclusive licence to use, copy, adapt and process the Client Materials only as reasonably necessary to provide the Services, comply with law and exercise our rights under the Agreement.
Our existing and reusable materials
We and our licensors retain ownership of all materials, rights and know-how that existed before the Engagement or are developed independently of it, together with reusable or general-purpose elements used in delivering the Services. These may include:
Software frameworks, source code, libraries and components.
Calculator engines, templates and productised tools.
Methodologies, models, formula structures and data-processing techniques.
Design systems, processes, prompts, checklists, documentation formats and know-how.
The UK Installer Suite and its constituent tools.
Third-party and open-source materials.
Bespoke written and video Deliverables
Unless the Proposal says otherwise, once all undisputed fees for the relevant Deliverable or Engagement have been paid, we assign to the Client, worldwide for the full term of the rights, the copyright and other assignable intellectual-property rights we own in final bespoke written content and final bespoke video scripts created specifically for that Client, including future rights to the extent legally possible. We will obtain the rights reasonably required for that assignment from personnel and subcontractors and, where necessary, execute a further written assignment. To the extent permitted by law, we will obtain appropriate waivers or consents concerning moral rights in the assigned work.
This assignment does not include our existing or reusable materials, unused concepts, drafts, working files, research tools, methods or third-party materials. We grant the Client a perpetual, worldwide, royalty-free licence to use any embedded reusable material we own only as necessary to use the assigned Deliverable for its intended purpose. Third-party elements remain subject to their own licences.
Interactive Tools
Every Interactive Tool Proposal must state separately the ownership and usage rights for source code, the deployed application, user-interface designs, Client branding, project-specific formulas and methodology, configuration, documentation, databases, generated data and reusable platform components. If ownership is transferred, the Proposal must also state whether source code, build instructions and deployment credentials are delivered and what retained-material licence is required to operate the tool.
Unless the Proposal expressly transfers specified rights, we retain ownership of the software, frameworks, calculation engines, reusable components, methodologies, templates and know-how used to create or operate an Interactive Tool. Once all undisputed fees for the relevant Deliverable or Engagement have been paid, the Client receives the following default licence unless the Proposal states otherwise:
For a bespoke tool delivered for Client-controlled hosting, a perpetual, worldwide, non-exclusive licence to deploy and use the agreed Deliverable for the Client’s own named brands, internal business and customer-facing purposes.
The licence includes reasonable production, staging, testing and backup copies, end-user access, and use by the Client’s group companies and contractors solely on the Client’s behalf.
The Client may configure content and data through agreed interfaces but may not sell, sublicense, reverse engineer or modify protected source code except where the Proposal or mandatory law permits.
A transfer to a genuine purchaser of the relevant Client business requires our prior written consent, not to be unreasonably withheld, and the purchaser’s written acceptance of the licence terms.
For a hosted, productised, subscription or white-label tool, the licence lasts only for the paid term stated in the Proposal and depends on the applicable hosting or subscription service.
A licence to the UK Installer Suite or another productised or white-label tool does not transfer ownership. Before access is enabled, the Proposal or order form must state the initial or rolling term, renewal method, fees and any price-review mechanism, cancellation notice, permitted brands and domains, functionality ending on expiry, removal period, and any data or configuration export and transition arrangements.
Third-party materials
Third-party or open-source materials remain subject to their applicable licence terms. We will identify material third-party restrictions where reasonably practicable.
Non-payment or licence expiry
No assignment or licence takes effect until all undisputed fees for the relevant Deliverable or Engagement have been paid. A fully paid perpetual licence is not revoked merely because unrelated support or maintenance ends. When a time-limited or subscription-dependent licence ends, the Client must stop using and remove the licensed material within the period stated in the Proposal, unless it is renewed.
Client data and generated data
The Client owns its non-personal Client Materials, configurations and identifiable business data. Ownership of user inputs and calculated outputs follows the role and allocation stated in the Proposal and applicable privacy notice. We may use service telemetry and aggregated or anonymised information to secure, support and improve our services only where the Agreement and data-protection arrangements permit it, individuals and the Client cannot reasonably be reidentified, and we do not attempt reidentification. Return, export, retention and deletion arrangements must be stated for any hosted or productised tool.
12. Hosting, maintenance and support
Hosting, monitoring, service levels, backups, maintenance, source-data updates and technical support are included only where stated in the Proposal. This does not remove any duty to use reasonable security for systems or information we control.
Unless a specific service level is agreed:
We do not guarantee uninterrupted or error-free availability.
Planned maintenance and urgent security work may temporarily affect access.
Response and resolution times are targets rather than guarantees.
We are not responsible for outages or failures caused by the Client, its website, a hosting provider, internet connectivity, a third-party integration or an event outside our reasonable control.
The Client must not modify, interfere with or permit unauthorised access to a hosted or licensed tool. We may suspend access where reasonably necessary to protect security, prevent unlawful use, address non-payment or comply with law.
Where we host or process Client data, we use proportionate access controls, authentication, supplier management, secure credential handling and vulnerability remediation appropriate to the agreed risk. The Proposal or data-processing agreement will allocate backup and restore testing, incident notification, security-update and client-controlled-hosting responsibilities. Optional maintenance does not replace security or data-protection duties imposed directly by law.
13. Data protection
Each party will comply with applicable data-protection law.
Before we process personal information on the Client’s behalf, the parties must identify their respective roles and execute or incorporate a compliant written data-processing agreement. It must address documented instructions, confidentiality, security, subprocessors, international transfers, incident notification, assistance with rights and compliance, audit information, and return or deletion when processing ends. It takes priority over the Proposal and these Terms only for data-protection matters.
The Client is responsible for ensuring that it has a lawful basis and provides appropriate privacy information for personal information it instructs us to collect or process through an Interactive Tool. We are responsible for following the Client’s lawful documented instructions when acting as a processor.
Our Privacy Policy explains how we handle personal information for which we act as controller.
14. Confidentiality
Each party will protect the other party’s confidential information using at least reasonable care and will use it only to perform or receive the Services, exercise rights under the Agreement or comply with law.
Confidential information does not include information that:
Is or becomes public other than through a breach of confidence.
Was lawfully known without restriction before disclosure.
Is received lawfully from a third party without a duty of confidence.
Is developed independently without using the other party’s confidential information.
A party may disclose confidential information to its personnel, professional advisers and contractors who need it and are bound by appropriate confidentiality obligations. Where disclosure is required by law, the receiving party will, where lawful, give advance notice, disclose only the legally required minimum and reasonably assist with protective steps.
These obligations continue for five years after the Engagement ends, except that trade secrets remain protected while they remain trade secrets. Required legal records, inaccessible routine backups and one restricted archival copy may be retained, but must not be actively used and remain protected until deleted in the ordinary course.
15. Portfolio use and publicity
We may make a factual reference to the Client’s name and the general type of publicly launched work in private credentials or proposals, provided we do not imply endorsement, disclose confidential information or make an unverified performance claim.
We will obtain express permission before publishing a public case study or using testimonials, client logos, branded screenshots, private performance information, non-public Deliverables or confidential implementation details. Permission may be withdrawn for future online use on reasonable written notice, but withdrawal does not require recall of material already printed, lawfully archived or supplied to a third party before withdrawal.
The Proposal may include different publicity arrangements.
16. Warranties and disclaimers
We warrant that we will provide the Services with reasonable care and skill.
Except as expressly stated in the Agreement and to the fullest extent permitted by law:
We do not guarantee search rankings, traffic, enquiries, conversion rates, sales, savings, eligibility for grants or incentives, energy performance or other commercial outcomes.
Interactive Tool outputs are estimates or decision-support information, subject to the qualifications in section 6.
We do not provide legal, financial, tax, engineering, planning, certification or regulated investment advice.
We do not warrant that third-party services or data will remain available, accurate or unchanged.
Any warranty or condition that would otherwise be implied is excluded to the extent permitted by law.
Nothing in these Terms removes a responsibility expressly accepted in a Proposal.
17. Liability
Nothing in the Agreement limits or excludes liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot legally be limited or excluded.
The limitations in this section do not reduce the Client’s obligation to pay fees and charges properly due.
Subject to the paragraph above, neither party will be liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity. This exclusion does not by itself exclude reasonable direct data-restoration costs, incident-response costs or wasted expenditure caused by a breach, although those losses remain subject to the applicable liability cap.
Subject to the first paragraph of this section, our total aggregate liability, including related events or claims treated as a single series, will not exceed: (a) for a fixed-scope project, the total fees paid or payable for that Engagement; or (b) for a recurring or multi-year Service, the fees paid or payable for that Service during the 12 months preceding the first event giving rise to the claim.
For a Website User who does not have an Engagement with us, we do not exclude or limit liability that cannot lawfully be excluded or limited, including mandatory consumer rights. Subject to that protection, we are not responsible for loss caused by reliance on general Website information or a public Interactive Tool contrary to its displayed assumptions, caveats or intended use. Nothing in this paragraph applies the B2B financial cap above to a consumer claim.
The limitations in this section apply to liability in contract, tort including negligence, misrepresentation, restitution and any other legal basis, to the extent permitted by law.
Each party must take reasonable steps to reduce or avoid losses it may suffer.
18. Suspension and termination
Either party may terminate an Engagement:
In accordance with the notice provisions in the Proposal.
On 30 days’ written notice for a rolling hosting, support or subscription Service after any minimum term. A fixed-term project or licence cannot be terminated for convenience unless the Proposal allows it.
Immediately by written notice if the other party commits a material breach and, where the breach can be remedied, fails to remedy it within 14 days after written notice.
Immediately if the other party becomes insolvent, ceases trading or enters an analogous process, to the extent permitted by law.
We may suspend Services on reasonable notice where an invoice is overdue, required Client input is materially delayed, use is unlawful or unsafe, or suspension is reasonably necessary to protect systems or data.
When an Engagement ends:
The Client must pay for Services performed, work in progress measured on a reasonable time or percentage-completion basis, capacity properly chargeable under the Proposal, and non-cancellable third-party costs incurred up to the termination date.
Each party must return or securely dispose of the other party’s confidential information where reasonably requested, subject to legal record-keeping requirements and routine backups.
A fully paid perpetual licence continues according to its terms. Fixed-term and subscription-dependent licences and hosted access end when their applicable term ends, subject to any agreed export or transition period.
Provisions intended to survive termination, including payment, confidentiality, intellectual property, data protection, liability and governing law, will continue.
19. Events outside reasonable control
Neither party will be liable for delay or failure caused by an event outside its reasonable control whose effects could not reasonably have been avoided or overcome. This may include severe weather, fire, flood, epidemic, war, civil disturbance, qualifying industrial dispute, government action, or an unforeseeable utility, internet, cyber or critical-supplier failure despite reasonable security, resilience and supplier management.
This section does not excuse fees already accrued, lack of funds, ordinary staff shortage, a reasonably foreseeable supplier failure, or an event caused by the affected party’s own breach or failure to take reasonable precautions.
The affected party must notify the other where reasonably practicable and take reasonable steps to reduce the effect. If the event continues for more than 30 days and materially prevents the Services, either party may terminate the affected part of the Engagement by written notice.
20. Notices
Each Proposal should state a formal-notice email address for both parties. If it does not, our fallback address is david@cleantechcontent.co.uk and the Client’s fallback is the email address used to accept the Proposal or its latest nominated legal or account contact. A notice sent to the applicable fallback is valid. A party must notify the other of a changed address. An email sent before 5.00 pm England time on a Business Day is treated as received that day; one sent later is treated as received on the next Business Day, provided the sender does not receive a delivery-failure message. A notice terminating for breach or insolvency should also be sent to the latest postal address stated in the Agreement where reasonably practicable.
This section does not apply to service communications, routine project messages or legal proceedings where different rules apply.
21. General terms
Entire Agreement
The Agreement constitutes the entire agreement between the parties concerning its subject matter and replaces earlier discussions or correspondence relating to that Engagement. Neither party relies on a statement not set out in the Agreement, except that this does not exclude liability for fraud.
Changes
A Change Order must identify the affected Proposal, the changed scope, fees and timetable, and any contractual provision expressly varied. All other parts of the Agreement remain unchanged. We may update these Terms for future use, but an update will not retrospectively change an existing Engagement unless both parties agree.
Assignment
Neither party may assign or transfer an Engagement without the other party’s written consent, not to be unreasonably withheld or delayed. Either party may request transfer to a group company or genuine purchaser of the relevant business, subject to that recipient accepting the Agreement in writing. We may assign the Agreement as part of a genuine sale or reorganisation of our business, provided we give notice and this does not materially reduce the Client’s rights.
We may appoint subcontractors to perform parts of the Services, while remaining responsible for their performance under the Agreement. Subcontracting is subject to applicable confidentiality, security and data-processing requirements.
No partnership or agency
Nothing in the Agreement creates a partnership, joint venture, employment relationship or agency between the parties.
Third-party rights
A person who is not a party to the Agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
Waiver
A delay or failure to exercise a right does not waive that right.
Severability
If a provision is found invalid or unenforceable, it will be adjusted or removed only to the minimum extent necessary. The remaining provisions will continue.
22. Governing law and courts
The Agreement and any non-contractual dispute or claim arising from it are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.
23. Contact
Questions about these Terms may be sent to:
Electric Car Home Ltd, trading as Cleantech Content
Email: david@cleantechcontent.co.uk
Registered office: Garswood, Warnford, Southampton, Hampshire, England, SO32 3LH
Company number: 12046339
